Return and Refund Policy

Thanks for shopping at XP Labs

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Sale Items

No refunds on Sale Items or Promo Discounts


You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item:

Send item(s) to the following address;

XP Labs

40 Ferris Dr, North Bay,  ON P1B 8Z4

Contact Us

If you have any questions on how to return your item to us, contact us at 1 800 586 9086.

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